Need to Cancel?
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee.
Late Arrivals
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.
SALON POLICIES
Guarantee
Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful
for weeks after your service.
1. Normal nail polish services are not guaranteed
2. Enhancements and gel polish manicures are guaranteed for 3 days after your appointment. If you lose an enhancement or notice chips or lifting within 3 days, please call us to schedule a free repair.
3. You must arrange an appointment to fix your nails within 5 days after your initial service.
4.Repair after 3 days or for breakages, tears, and corner breaks will be charged,
5. We will not be responsible for any breaking or infected nails/fingers/toes after you leave the salon.
Refund
No cash refunds will be given after you have make an appointment/ have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails
1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
2. No refund will be given because you have simply changed your mind.
3. We will correct any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.